Grow Your Social

Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by KFX Media Group, LLC, a Delaware limited liability company ("Grow Your Social", "GYS", "we", "us", or "our"), including the website at grow-your-social.com and any related dashboards or applications (collectively, the "Service").

By creating an account, starting a free trial, or otherwise using the Service, you ("you", "Customer", or "Client") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Parties & Independent Status

1.1. The contract is between you and KFX Media Group, LLC, a Delaware limited liability company.

1.2. We are not affiliated with, endorsed by, or sponsored by Instagram, Meta Platforms, Inc., or any other social media platform. All trademarks remain the property of their respective owners.

1.3. If we engage subcontractors, account managers, or other third parties to perform the Service, those parties do not become parties to this contract and you acquire no rights against them.

2. Acceptance & Changes

2.1. You accept these Terms by creating an account, starting a free trial, paying for any subscription, or otherwise using the Service.

2.2. We may update these Terms from time to time. We will notify you of material changes by email and/or through the dashboard at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.

2.3. Other terms and conditions (such as those of your business) do not apply unless we expressly accept them in writing.

3. Eligibility

3.1. You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract.

3.2. The Instagram account on which the Service is performed must be your own, or you must have the verifiable authority of its owner to engage GYS on its behalf. By providing the account credentials you represent and warrant that you have such authority.

4. Service Description

4.1. GYS provides a managed Instagram growth service. Our trained account managers log in to your Instagram account from real, physical smartphones and engage with the followers of target accounts (likes, follows, story views, and similar interactions) on your behalf. We may use AI to assist with this workflow, including internal quality checks, content review, and operational efficiency. AI is never used to perform the actual Instagram interactions on your account; those are always carried out by human account managers from real, physical smartphones. We do not use mass-automation tools, bots, or third-party automation APIs to perform the interactions.

4.2. After you place an order, we will request the information needed to start (target accounts, niche details, account credentials, etc.) via the dashboard. We will begin work as soon as possible, at the latest within 24 hours of receiving complete information, or contact you if more is needed.

4.3. We do not guarantee any specific number of followers, likes, comments, or other engagement outcomes. Results depend on factors outside our control, including but not limited to the quality and frequency of your content, your niche, your existing audience, the seasonal behavior of Instagram's algorithm, Instagram's rate limits, and policy changes by Instagram or Meta Platforms.

4.4. We reserve the right to reject any order at our discretion. If we reject an order after payment, you will receive a full refund within 14 calendar days.

5. Account Credentials & Customer Responsibilities

5.1. To perform the Service, we require your Instagram credentials or any other access mechanism we need to perform the Service. You agree to provide accurate, complete, and current credentials and to update them promptly if they change.

5.2. You acknowledge that you remain solely responsible for your Instagram account. Because you and others may also be logged in to the same account during the subscription, GYS cannot be the sole controller of the account's activity. You must maintain a recovery email address and a verified phone number on the account so you can reset the password and regain access at any time. You can change your Instagram password at any moment; by doing so, we immediately lose access to the account. Although we interact from a real, physical smartphone in good faith, we are not responsible if a third party reports your account, or if Instagram restricts the account in response to your content, your own activity, or activity by other parties with access to the account.

5.3. We will never publish posts, stories, reels, or direct messages on your behalf without your explicit prior approval. The only exception is the optional "Welcome DM" feature: if you set this feature up and request it, we will send a predetermined message defined by you to your new followers as part of the Service. The message is not automatically varied. If you wish to use multiple message versions, you may provide them, and we will send different versions only when you manually instruct us to do so. We claim no ownership over your account, your content, or any followers gained.

5.4. You are solely responsible for ensuring that your content, your business, and your use of Instagram comply with all applicable laws, the Instagram Terms of Use, and any third-party rights (including intellectual property rights). We do not perform legal review of your content and assume no liability for unlawful or infringing material.

6. Subscription Plans, Billing & Auto-Renewal

6.1. We offer the following subscription terms:

Auto-renewal. 6.2. Paid subscriptions automatically renew at the end of each billing period for the same period and at the then-current price, unless you cancel before the renewal date. By starting a paid subscription you authorize us, or our payment processor on our behalf, to charge your payment method on each renewal.

Free trial conversion. 6.3. If you do not cancel before the end of your 7-day free trial, your subscription automatically converts to a paid plan and your payment method is charged.

Pricing changes. 6.4. Pricing for your subscription is locked for the current billing cycle. If we change pricing, we will notify you at least 30 days in advance. Any new price applies only to billing cycles starting after the 30-day notice period, and you may cancel your subscription before the new price takes effect.

Taxes. 6.5. Prices listed do not include any sales tax, VAT, or other transaction taxes that may apply in your jurisdiction. You are responsible for any such taxes assessed on your purchase.

Failed payments. 6.6. If a subscription payment fails on its renewal date, your access to the Service remains active for a grace period of 7 calendar days while we automatically retry the payment. We will notify you by email when a payment fails. If no payment is successfully collected within the 7-day grace period, we may cancel your subscription. You can update your payment method through the dashboard at any time during the grace period to prevent cancellation.

7. Cancellation

7.1. You may cancel your subscription at any time through the dashboard at app.grow-your-social.com under Settings → Account & Billing → Cancel Subscription. The cancellation takes effect immediately for billing purposes, meaning your account will not be charged for any subsequent billing cycle. The Service itself continues until the end of the current billing cycle, as described in Section 8.2.

7.2. If you are unable to cancel through the dashboard, you may cancel by sending us an email at support@grow-your-social.com or a WhatsApp message via the link on our website. Cancellation takes effect on the timestamp of your message, regardless of when our team replies.

After cancellation of a paid subscription: 7.3. our account managers continue to perform the Service until the end of the billing cycle you have already paid for.

After cancellation of a free trial: 7.4. our account managers stop working on the account within 24 to 48 hours. We strongly recommend that you change your Instagram password after cancellation to formally end the partnership.

8. Refund Policy

8.1. The 7-day free trial is fully cancelable at any time during the trial with no charge.

8.2. Once a paid billing cycle has been billed, the payment is non-refundable. If you cancel during a billing cycle, the Service continues until the end of the cycle you have paid for, and no partial or prorated refund is issued for any unused days within that cycle. To stop being billed for the next cycle, you must cancel before its renewal date as described in Section 7. Exceptions are described in Section 17.2 (termination by GYS) and where required by mandatory consumer law.

Statutory consumer rights. 8.3. Nothing in this section limits any non-waivable statutory rights you have under applicable consumer protection law in your jurisdiction. Where applicable law provides a right to withdraw from a distance contract (for example, the 14-day withdrawal right available to consumers in the European Union and United Kingdom under Directive 2011/83/EU and corresponding UK regulations), and where (i) you have explicitly requested that we begin performance of the Service during the withdrawal period and (ii) you have acknowledged that you will lose your right of withdrawal once the Service has been fully performed, you may lose the right to withdraw in accordance with that law. For partially performed Services within the withdrawal period, you remain liable for an amount proportionate to what has already been performed.

9. Acceptable Use

9.1. You agree not to use the Service in connection with an Instagram account that:

9.2. We reserve the right to suspend or terminate your subscription, without refund where permitted by applicable law, if we determine that your use of the Service violates this section.

Chargebacks. 9.3. Initiating a payment chargeback while the Service is being or has been delivered, without first attempting in good faith to resolve the issue with our support team, constitutes a breach of these Terms and may result in immediate account suspension and forfeiture of any remaining service period. Nothing in this clause overrides your legal right to dispute genuinely unauthorized or fraudulent charges with your card issuer.

10. Instagram Terms & Account Risks

10.1. The Service involves a third party (your account manager) logging in to your Instagram account and performing real human actions. While we follow Instagram's published rate limits and use no bots or scripts, Instagram's policies and enforcement systems can change at any time without notice.

10.2. You acknowledge that activity on Instagram carries some risk of warnings or temporary restrictions if the overall account activity is perceived as too high. In that case, your account manager will take the feedback into consideration and lower the actions performed on the account. We do not warrant that the Service is approved, endorsed, or fully risk-free under Instagram's terms of use.

If your Instagram account is suspended, restricted, or banned 10.3. during or after your use of the Service, GYS is not liable for the action taken by Instagram. Because we are not the sole party with access to your account, we cannot control all activity that happens on it. For example, we are not responsible if a third party reports the account, if Instagram restricts the account in response to your own content or activity, or if any other party with access to the account causes a restriction. As a goodwill gesture and on request, we will work with you to attempt account recovery, including providing guidance on Instagram's appeal process. We may, at our discretion, share relevant information from our activity records where we determine it would assist. We cannot guarantee a successful recovery, and we issue no refunds for periods during which the Service could not be performed due to an Instagram-imposed restriction.

11. Service Disruptions & Force Majeure

11.1. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to: changes to Instagram's policies or technical interfaces; outages or downtime of Instagram, Meta, or our infrastructure providers; natural disasters; armed conflict; civil unrest; pandemics; government actions; labor disputes; or internet service interruptions. In such cases we may, at our discretion, extend your subscription period to compensate for unused time.

12. Intellectual Property

12.1. All intellectual property in the Service, the website, the dashboard, our branding, and any related software, content, and designs is owned by GYS or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service for the duration of your active subscription, solely for your own business or personal use.

12.2. You retain ownership of your Instagram content. By using the Service you grant us a limited license to access your account and the content within it solely to perform the Service.

13. Confidentiality & Credentials

13.1. We treat your Instagram credentials as confidential. They are stored in our managed database, which encrypts data at rest using industry-standard disk-level encryption. We restrict access to authorized account managers and do not sell or share credentials with third parties except as necessary to perform the Service or as required by law.

13.2. You agree not to disclose any non-public information about our Service, methods, internal communications, or pricing to third parties without our prior written consent.

14. Disclaimers

14.1. The Service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

14.2. We make no warranty regarding the number of followers, likes, comments, engagement, reach, monetization, or business outcomes you may experience as a result of using the Service.

15. Limitation of Liability

15.1. To the maximum extent permitted by applicable law, GYS, its officers, members, employees, contractors, and account managers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, goodwill, or social media followers, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

15.2. To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period shall not exceed the total amount you paid to GYS in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.

15.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. EU and UK consumers retain all statutory rights that cannot be waived.

16. Indemnification

16.1. You agree to indemnify, defend, and hold harmless GYS and its officers, members, employees, and contractors from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) the content you post on Instagram; (c) your violation of any law or any third-party right; or (d) actions taken by Instagram against your account based on your own conduct.

17. Termination by GYS

17.1. We may suspend or terminate your access to the Service at any time, with or without notice, if:

17.2. If we terminate your subscription for cause due to your breach of Section 9 (Acceptable Use), no refund will be issued. Otherwise, we will refund the prorated unused portion of your most recent billing cycle.

18. Privacy

18.1. Our handling of your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

18.2. Data retention periods for account credentials, dashboard data, target lists, and activity logs are described in our Privacy Policy.

19. Governing Law & Dispute Resolution

For customers located in the United States: 19.1. Subject to your right to opt out under Section 19.5, these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat of the arbitration shall be Wilmington, Delaware. Unless both parties expressly agree otherwise in writing, the arbitration shall be conducted remotely by video conference and written submissions, with no in-person hearing required. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver (US customers). 19.2. You and GYS each agree that disputes will be resolved on an individual basis only and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

For consumers located in the European Union, the United Kingdom, or European Economic Area: 19.3. these Terms are governed by the laws of your country of habitual residence to the extent that mandatory consumer protection law in your country requires. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in the courts of your country of residence. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

For all other customers: 19.4. these Terms are governed by the laws of the State of Delaware, and any dispute shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware.

Right to opt out of arbitration (US customers). 19.5. You may opt out of the arbitration agreement in Section 19.1 and the class action waiver in Section 19.2 by sending written notice to support@grow-your-social.com within 30 days of first accepting these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

20. General

Severability. 20.1. If any provision of these Terms is held to be invalid or unenforceable by a competent authority, the remaining provisions remain in full force and effect.

No waiver. 20.2. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. 20.3. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of assets, or other corporate transaction.

Entire agreement. 20.4. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and GYS regarding the Service and supersede any prior agreement on the same subject.

Language. 20.5. The English version of these Terms is the controlling version. Any translations are provided for convenience only.

Notices. 20.6. Formal legal notices to GYS must be sent in writing, with proof of delivery. For service of process under Delaware law, send to our registered agent, Legalinc Corporate Services Inc., at 131 Continental Dr, Suite 305, Newark, DE 19713, USA. For general business correspondence, send to KFX Media Group, LLC, 2261 Market Street STE 86272, San Francisco, CA 94114, USA, or by email to support@grow-your-social.com. A notice is deemed received on the date of confirmed delivery (postal carrier receipt or email server confirmation).

21. Contact

Questions about these Terms can be sent to support@grow-your-social.com. For formal legal notices and service of process, see Section 20.6.

22. Content Studio (content.grow-your-social.com), Additional Terms

This Section 22 applies in addition to Sections 1 to 21 when you use Content Studio, our AI-powered content generation tool available at content.grow-your-social.com. In the event of a conflict, the more specific terms in this Section 22 prevail for Content Studio usage; Sections 6, 7, 8, 9, 15, 16, and 19 (billing, cancellation, refunds, acceptable use, liability, indemnification, governing law) continue to apply unchanged.

22.1 What Content Studio Does

Content Studio uses third-party AI providers (currently Anthropic, OpenAI, and Google) to generate Instagram content (10-slide carousels, single images, captions, hashtags, content research). Generation requires your topic and, optionally, your brand profile and uploaded photos.

22.2 Definitions

22.3 Ownership of Outputs

Subject to your compliance with these Terms, you own the Outputs you generate. We claim no IP rights in them and place no restriction on your commercial use of them.

You acknowledge that Outputs are non-exclusive by nature: similar Inputs by other users may produce similar Outputs. Content Studio cannot guarantee uniqueness, and we make no representation that an Output is original or non-infringing.

22.4 No AI Training on Your Content

We do not use your Inputs or Outputs to train, fine-tune, or improve any AI model, ours or anyone else's. Based on the published policies of Anthropic, OpenAI, and Google in effect at the time the API call is made, API traffic is generally not used to train their models. We rely on these published policies but do not independently warrant the data practices of third parties.

22.5 Your Input Warranties

You represent and warrant that:

We may refuse, remove, or stop processing any Input that we reasonably believe violates this Section 22.5.

22.6 Acceptable Use of Generation (in addition to Section 9)

You may not use Content Studio to generate, request, or attempt to generate content that:

We do not pre-moderate Outputs. The AI providers we use may refuse generations that trigger their safety filters; refused generations do not consume your generation quota.

22.7 You Are Responsible for What You Publish

AI-generated content can contain factual errors, hallucinations, misspellings, distorted text rendered inside images, or visual anomalies. You are solely responsible for reviewing every Output before publishing it and for any consequences of publishing Outputs to Instagram or any other platform under your brand. You must comply with all applicable laws and the terms of any platform you publish to.

22.8 Generation Quotas, Credits & Top-Ups

Each subscription plan includes a monthly generation quota stated on the pricing page. A limited number of free trial generations is granted at signup; the exact count depends on signup source and is shown in your dashboard.

22.9 Disclaimer Specific to AI Outputs (in addition to Section 14)

We make no representation or warranty as to the accuracy, originality, legality, completeness, or fitness for a particular purpose of any Output. Outputs are generated probabilistically and may be wrong, biased, outdated, or unsuitable for your specific use case. To the maximum extent permitted by law, you assume all risk in relying on Outputs.

22.10 Indemnification Specific to Outputs (in addition to Section 16)

You agree to indemnify and hold us harmless from any claim, loss, or expense arising from (a) Outputs you publish, share, or otherwise use, (b) your violation of Section 22.5 (input warranties) or Section 22.6 (acceptable use), or (c) any third-party platform's enforcement action triggered by Outputs you posted.

22.11 Third-Party AI Providers and Service Dependencies

Content Studio depends on third-party AI services. Their content policies apply alongside these Terms; their outages, rate limits, or policy changes may temporarily affect availability or refuse certain generations. Such disruptions fall under Section 11 (Service Disruptions & Force Majeure), and we are not liable for them beyond what is set out in Sections 11 and 15.

22.12 EU AI Act, Disclosure Obligation (Article 50)

Where required by law, including under Article 50 of Regulation (EU) 2024/1689 ("EU AI Act"), AI-generated or AI-modified content shown to natural persons must be labeled as such. You, as the publisher of the Outputs, are responsible for any disclosure obligations that apply when you post Outputs on Instagram or any other platform. We do not embed such disclosures automatically.

22.13 Changes to AI Providers and Models

We may add, remove, or substitute AI providers and underlying models at any time without notice. The current providers as of the last update of these Terms are Anthropic, OpenAI, and Google. A change of provider or model is not a breach of these Terms and is not a basis for refund.