Grow Your Social

Terms and Conditions

Last updated: April 20, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by KFX Media Group, LLC, a Delaware limited liability company (“Grow Your Social”, “GYS”, “we”, “us”, or “our”), including the website at grow-your-social.com and any related dashboards or applications (collectively, the “Service”).

By creating an account, starting a free trial, or otherwise using the Service, you (“you”, “Customer”, or “Client”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Parties & Independent Status

1.1. The contract is between you and KFX Media Group, LLC, a Delaware limited liability company.

1.2. We are not affiliated with, endorsed by, or sponsored by Instagram, Meta Platforms, Inc., or any other social media platform. All trademarks remain the property of their respective owners.

1.3. If we engage subcontractors, account managers, or other third parties to perform the Service, those parties do not become parties to this contract and you acquire no rights against them.

2. Acceptance & Changes

2.1. You accept these Terms by creating an account, starting a free trial, paying for any subscription, or otherwise using the Service.

2.2. We may update these Terms from time to time. We will notify you of material changes by email and/or through the dashboard at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you may cancel your subscription before the effective date.

2.3. Other terms and conditions (such as those of your business) do not apply unless we expressly accept them in writing.

3. Eligibility

3.1. You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract.

3.2. The Instagram account on which the Service is performed must be your own, or you must have the verifiable authority of its owner to engage GYS on its behalf. By providing the account credentials you represent and warrant that you have such authority.

4. Service Description

4.1. GYS provides a managed Instagram growth service. Our trained account managers log in to your Instagram account from real, physical smartphones and engage with the followers of target accounts (likes, follows, story views, and similar interactions) on your behalf. We may use AI to assist with this workflow, save time, and make it more efficient, but we do not use mass-automation tools, bots, or third-party automation APIs to perform the interactions.

4.2. After you place an order, we will request the information needed to start (target accounts, niche details, account credentials, etc.) via the dashboard. We will begin work as soon as possible, at the latest within 24 hours of receiving complete information, or contact you if more is needed.

4.3. We do not guarantee any specific number of followers, likes, comments, or other engagement outcomes. Results depend on factors outside our control, including but not limited to the quality and frequency of your content, your niche, your existing audience, the seasonal behavior of Instagram's algorithm, Instagram's rate limits, and policy changes by Instagram or Meta Platforms.

4.4. We reserve the right to reject any order at our discretion. If we reject an order after payment, you will receive a full refund.

5. Account Credentials & Customer Responsibilities

5.1. To perform the Service, we require your Instagram username and password. You agree to provide accurate, complete, and current credentials and to update them promptly if they change.

5.2. You acknowledge that you remain solely responsible for your Instagram account. Because you and others may also be logged in to the same account during the subscription, GYS cannot be the sole controller of the account's activity. You must maintain a recovery email address and a verified phone number on the account so you can reset the password and regain access at any time. You can change your Instagram password at any moment; by doing so, we immediately lose access to the account. Although we interact from a real, physical smartphone in good faith, we are not responsible if a third party reports your account, or if Instagram restricts the account in response to your content, your own activity, or activity by other parties with access to the account.

5.3. We will never publish posts, stories, reels, or direct messages on your behalf without your explicit prior approval. The only exception is the optional “Welcome DM” feature: if you set this feature up and request it, we will send a predetermined message (defined by you) to your new followers as part of the Service. We claim no ownership over your account, your content, or any followers gained.

5.4. You are solely responsible for ensuring that your content, your business, and your use of Instagram comply with all applicable laws, the Instagram Terms of Use, and any third-party rights (including intellectual property rights). We do not perform legal review of your content and assume no liability for unlawful or infringing material.

6. Subscription Plans, Billing & Auto-Renewal

6.1. We offer the following subscription terms:

6.2. Auto-renewal. Paid subscriptions automatically renew at the end of each billing period for the same period and at the then-current price, unless you cancel before the renewal date. By starting a paid subscription you authorize us, or our payment processor on our behalf, to charge your payment method on each renewal.

6.3. Free trial conversion. If you do not cancel before the end of your 7-day free trial, your subscription automatically converts to a paid plan and your payment method is charged.

6.4. Pricing changes. Pricing remains unchanged for the duration of your subscription. If a price needs to be changed, we will notify you at least 30 days before any price increase takes effect on your subscription, and the new price will only apply to billing cycles starting after the notice period. You may cancel before the new price takes effect.

6.5. Taxes. Prices listed do not include any sales tax, VAT, or other transaction taxes that may apply in your jurisdiction. You are responsible for any such taxes assessed on your purchase.

7. Cancellation

7.1. You may cancel your subscription at any time through the dashboard at app.grow-your-social.com under Settings → Account & Billing → Cancel Subscription. The cancellation is effective immediately and your account will not be billed for any subsequent billing cycle.

7.2. If you are unable to cancel through the dashboard, you may cancel by sending us an email at support@grow-your-social.com or a WhatsApp message via the link on our website. Cancellation takes effect on the timestamp of your message, regardless of when our team replies.

7.3. After cancellation of a paid subscription: our account managers continue to perform the Service until the end of the billing cycle you have already paid for.

7.4. After cancellation of a free trial: our account managers stop working on the account within 24 to 48 hours. We strongly recommend that you change your Instagram password after cancellation to formally end the partnership.

8. Refund Policy

8.1. The 7-day free trial is fully cancelable at any time during the trial with no charge.

8.2. Once a paid billing cycle has been billed, the payment is non-refundable. You may cancel at any time to prevent further billing, and the Service continues until the end of the billing cycle you have paid for.

8.3. EU/UK consumers' statutory rights. Nothing in this section limits the statutory rights of consumers in the European Union or United Kingdom under applicable consumer protection law, including the right to withdraw from a distance contract within 14 days. Where you have explicitly requested that we begin performance of the Service during the withdrawal period, you may lose the right to withdraw once performance has begun, in accordance with applicable law.

9. Acceptable Use

9.1. You agree not to use the Service in connection with an Instagram account that:

9.2. We reserve the right to suspend or terminate your subscription, without refund, if we determine that your use of the Service violates this section.

10. Instagram Terms & Account Risks

10.1. The Service involves a third party (your account manager) logging in to your Instagram account and performing real human actions. While we follow Instagram's published rate limits and use no bots or scripts, Instagram's policies and enforcement systems can change at any time without notice.

10.2. You acknowledge that activity on Instagram carries some risk of warnings or temporary restrictions if the overall account activity is perceived as too high. In that case, your account manager will take the feedback into consideration and lower the actions performed on the account. We do not warrant that the Service is approved, endorsed, or fully risk-free under Instagram's terms of use.

10.3. If your Instagram account is suspended, restricted, or banned during or after your use of the Service, GYS is not liable for the action taken by Instagram. Because we are not the sole party with access to your account, we cannot control all activity that happens on it. For example, we are not responsible if a third party reports the account, if Instagram restricts the account in response to your own content or activity, or if any other party with access to the account causes a restriction. As a goodwill gesture and on request, we will work with you to attempt account recovery, including providing guidance on Instagram's appeal process and documenting our activity logs if helpful. We cannot guarantee a successful recovery, and we issue no refunds for periods during which the Service could not be performed due to an Instagram-imposed restriction.

11. Service Disruptions & Force Majeure

11.1. We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to: changes to Instagram's policies or technical interfaces; outages or downtime of Instagram, Meta, or our infrastructure providers; natural disasters; armed conflict; civil unrest; pandemics; government actions; labor disputes; or internet service interruptions. In such cases we may, at our discretion, extend your subscription period to compensate for unused time.

12. Intellectual Property

12.1. All intellectual property in the Service, the website, the dashboard, our branding, and any related software, content, and designs is owned by GYS or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Service for the duration of your active subscription, solely for your own business or personal use.

12.2. You retain ownership of your Instagram content. By using the Service you grant us a limited license to access your account and the content within it solely to perform the Service.

13. Confidentiality & Credentials

13.1. We treat your Instagram credentials as confidential. We store them in encrypted form, restrict access to authorized account managers, and do not sell or share them with third parties except as necessary to perform the Service or as required by law.

13.2. You agree not to disclose any non-public information about our Service, methods, internal communications, or pricing to third parties without our prior written consent.

14. Disclaimers

14.1. The Service is provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

14.2. We make no warranty regarding the number of followers, likes, comments, engagement, reach, monetization, or business outcomes you may experience as a result of using the Service.

15. Limitation of Liability

15.1. To the maximum extent permitted by applicable law, GYS, its officers, members, employees, contractors, and account managers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business opportunities, goodwill, or social media followers, arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

15.2. To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Service in any 12-month period shall not exceed the total amount you paid to GYS in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.

15.3. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. EU and UK consumers retain all statutory rights that cannot be waived.

16. Indemnification

16.1. You agree to indemnify, defend, and hold harmless GYS and its officers, members, employees, and contractors from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) the content you post on Instagram; (c) your violation of any law or any third-party right; or (d) actions taken by Instagram against your account based on your own conduct.

17. Termination by GYS

17.1. We may suspend or terminate your access to the Service at any time, with or without notice, if:

17.2. If we terminate your subscription for cause due to your breach of Section 9 (Acceptable Use), no refund will be issued. Otherwise, we will refund the prorated unused portion of your most recent billing cycle.

18. Privacy

18.1. Our handling of your personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

19. Governing Law & Dispute Resolution

19.1. For customers located in the United States: these Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The seat of the arbitration shall be Wilmington, Delaware. Unless both parties expressly agree otherwise in writing, the arbitration shall be conducted remotely by video conference and written submissions, with no in-person hearing required. Judgment on the award may be entered in any court of competent jurisdiction.

19.2. Class action waiver (US customers). You and GYS each agree that disputes will be resolved on an individual basis only and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

19.3. For consumers located in the European Union, the United Kingdom, or European Economic Area: these Terms are governed by the laws of your country of habitual residence to the extent that mandatory consumer protection law in your country requires. You may bring proceedings in the courts of your country of residence, and we may bring proceedings against you only in the courts of your country of residence. The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

19.4. For all other customers: these Terms are governed by the laws of the State of Delaware, and any dispute shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware.

20. General

20.1. Severability. If any provision of these Terms is held to be invalid or unenforceable by a competent authority, the remaining provisions remain in full force and effect.

20.2. No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

20.3. Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, sale of assets, or other corporate transaction.

20.4. Entire agreement. These Terms, together with the Privacy Policy and any order confirmation, constitute the entire agreement between you and GYS regarding the Service and supersede any prior agreement on the same subject.

20.5. Language. The English version of these Terms is the controlling version. Any translations are provided for convenience only.

21. Contact

Questions about these Terms can be sent to: